Terms and Conditions of Sale
TERMS AND CONDITIONS OF USE
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, RAVKEN LLC, we guarantee in a primordial way the respect of your personal data, as well as the confidentiality of our customers (hereafter "Your Data").
For the sake of full transparency towards you, in order to guarantee you a secure use of our website https://dream-horse.co in all its available versions and related applications (hereinafter the "https://dream-horse.co"), we make available the way in which we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security, confidentiality and non-alteration of your privacy and data across all our platforms.
Our policy and ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss or alteration. This is why we provide you with all the information you need to easily understand how we handle your data. Your data will only be kept for as long as is necessary for the purpose for which it was collected. You will of course be able to access and modify your data at any time, since it will be available in your personal area of the Dream Horse website.
To this end, we endeavor to take all necessary steps to comply with applicable data protection law.
Thus, here undersigned the RAVKEN LLC company undertakes by this policy of protection of your personal data to respect the essential principles of the regulation on the protection of personal data, providing you with information concerning the existence and methods of data processing here applied (paragraph 3), the rights you have about your data, as well as applying these rights ourselves (paragraph 6 and 10). Information is also provided on any transfers to third countries or recipients, as well as on the retention period for the data collected (paragraph 5) and security measures (paragraph 9).
2. WHO WE AREThe RAVKEN LLC company, whose registered office is located at 4300 Ridgecrest Dr SE, Suite L, Rio Rancho, NM 87124, United States.
The RAVKEN LLC company publishes the https://dream-horse.co website and, as such, is responsible for the processing of your Data.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1 When do we collect your personal data?
Your personal data is likely to be collected if you visit the Dream Horse website using cookies, if you create a customer account on the Dream Horse website, if you place an order for one of our products or services or accept to be a member of our newsletters (SMS, e-mails).
We use your personal data to improve your browsing experience on the Dream Horse website and to offer you a more personalized experience. In this way, we can better process your orders, offer payment in instalments, prevent fraud, make any necessary refunds, and manage your customer reviews.
3.2. Your navigation on the Dream Horse website
In order to allow you to navigate on the Dream Horse website, we process your data with your consent as the legal basis.
3.3. Processing your orders
We use your data to process your orders.
We use your data to manage mediation, customer relations (and through social networks), our after-sales and distance selling services, our marketing and sales prospecting activities for the Dream Horse website, as well as for the management, delivery and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of RAVKEN LLC company is the legal basis for the processing, as far as the management of the product recall is concerned. Your consent or our legitimate interest is, as the case may be, the legal basis for the processing of data for marketing and sales prospecting purposes. Your consent is the legal basis for the implementation of "flash" payment.
3.4. Payment in instalments
For orders involving payment in instalments and for certain customers, your data is processed in order to be able to offer you this type of payment. The legal basis for data processing is the implementation of the contract between the two parties. However, your consent remains the basis for the processing of your banking data.
3.5. Customer feedback
In order to be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the Dream Horse website, we use your data on the legal basis of your consent or legitimate interest.
3.6. Collection of payments and fight against fraud
We use your data to enable us to collect payments and combat fraud.
This also enables us to guarantee payment security.
The application of this contract between the two parties and the legitimate interest of the RAVKEN LLC company, as data controller, are the legal bases for this processing.
3.7. The RAVKEN LLC company's advertising management operations
The RAVKEN LLC company's advertising management operations are managed through the use of your data.
This will enable us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone canvassing, solicitations, the setting up of our competitions and lotteries or any other promotional operation except online gambling.
The legal basis for the above mentions is the user's consent or the legitimate interest of THE RAVKEN LLC company.
4. WHERE DOES YOUR DATA GO?Your data is transmitted to several internal departments of Dream Horse.
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.
For x-payments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), call centers for business process or customer experience management, or, for customer reviews, with a customer review collection and processing manager.
Dream Horse's advertising network is managed, thanks to your data, by clients of the network and advertisers.
5. DATA STORAGE
The data collected by Dream Horse is kept only for the time and assistance required to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by Dream Horse for a certain period of time:
In current archives for prospects, for 3 years from the last customer contact (they can therefore be consulted by the services of the RAVKEN LLC company). We do not carry out any intermediate archiving of this data (in the case of data of administrative interest to certain departments, such as litigation, the retention periods are determined by the applicable statute of limitations).
With regard to our orders, your data will be archived in the current archives for 5 years from the end of the customer's order usage, and in the intermediate archives for 5 years from the end of the current archive retention period. The same applies to customer data.
Bank details are archived in the current archives for the duration of the credit card's validity (plus one day). There is no intermediate archiving of banking data.
Cookies and their use and time limits are detailed in paragraph 7 of our policy.
6. EXERCISING YOUR RIGHTS
6.1. You have the right to access, modify and rectify your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important note: to do so, you must challenge the accuracy of your personal data for the time necessary to enable us to verify its accuracy. Alternatively, if you believe that our use of your personal data is unlawful, you may request that we limit our use of your data, rather than erase it. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time required for verification to determine whether the legitimate reasons we are pursuing prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, the RAVKEN LLC company will still be able to keep it in an intermediate archive format for the time necessary to satisfy its legal, accounting and tax obligations.
6.4. You are entitled to exercise your right to object to the processing of your personal data for the purposes of commercial canvassing.
In the event of prospecting by e-mail, you have the right to request the modification or unsubscription of newsletters by clicking on the hypertext link "unsubscribe" available in all newsletters, or by navigating directly to the contact page of the Dream Horse website.
In the case of SMS canvassing, it is possible to unsubscribe by texting "STOP SMS" to 36007, or by navigating to the Buddha Buddhism website contact page.
6.5. You are entitled to transmit post-mortem prerogatives concerning the conservation, deletion and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with the RAVKEN LLC company in order to have access to the uses of this data and to allow an "organization and settlement of the estate of the deceased" and/or to close the account on the site and/or to request the non-continuation of the processing of personal data.
You may also request that your data not be disclosed to a third party in the event of your death.
6.6. You are entitled to request your right to portability.
6.7. You are entitled to withdraw your consent to the performance of processing operations based on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made prior to your withdrawal of consent.
6.8. If you wish, you have the right to lodge a complaint with the competent supervisory authority.
In order to exercise your rights, please send your complaint (together with your e-mail address, surname, first name, copy of your identity document and postal address) to the data protection department of the RAVKEN LLC company by e-mail to email@example.com and/or by post to the RAVKEN LLC company, at the following address: 4300 Ridgecrest Dr SE, Suite L, Rio Rancho, NM 87124, United States.
Within a maximum of one (1) month from the date of receipt of the complaint, we will send you a reply.
7.1. What is a cookie?
When you browse a website such as the RAVKEN LLC company, the latter may, according to your choice, insert a text file on your receiver (computer, telephone or tablet), via your browser.
This text file is called a COOKIE. This cookie then allows the internal site, during the prescribed period of validity or recording of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on https://dream-horse.co?
Different types of cookies can be categorized. Some are issued directly by the RAVKEN LLC company and its service providers, while others come from third-party companies.
7.2.1. Cookies issued by Dream Horse and its service providers
There are several categories of cookies that may be placed on your transmitter when you browse our website:
184.108.40.206. "Essential" cookies
In order to access our site, "essential" cookies are necessary, for example to enable you to place an order.
If they were not present, you could encounter problems browsing the site and be unable to place an order.
"Essential" cookies also enable Dream Horse to track its activity.
They may be inserted on your transmitter by Dream Horse or its service providers.
220.127.116.11. Analytical and personalization cookies
Analytical and personalization" cookies are not mandatory. They enable us to facilitate your searches and optimize your experience with us, so that we can better target your expectations, adapt our offers and maximize the organization of our site.
18.104.22.168. Advertising cookies
Advertising cookies are displayed in the spaces reserved for advertising on our site. The aim is to improve and optimize your browsing experience by presenting you with offers and advertisements that are relevant to you.
To achieve this, "advertising" cookies will target your expectations in real time and offer you advertising content tailored to your current desires and interests, based on your recent browsing history on other sites.
This avoids presenting you with advertising content that is of no interest to you. At the same time, the RAVKEN LLC company prefers to see its offers and advertisements proposed to users who will be interested in them.
The advertising content offered may contain cookies issued by the RAVKEN LLC company or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy protection policies. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
While you are browsing our site, we may include third-party software applications in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons provided by social networks.
These social networks can then use these buttons to identify you even if you have not used them while browsing the site. It is possible for them to do this if, when you last browsed the site, you were simultaneously connected or active on your social network transmitter. We have no control over what they do or what data they hold.
To find out more about the use of your data and advertising content, you can visit your social networks and consult their privacy policies. You should then be able to use these policies to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
To view the privacy policies of the above-mentioned social networks, click on the social network of your choice:
Google +: https://policies.google.com/terms?hl=en-US
With regard to our advertising network, we remind you that, as mentioned above, all our advertising spaces may contain cookies from third parties (the advertiser behind the advertisement presented, the advertiser's third-party service providers, etc.).
With these cookies, and during the prescribed period of validity, they can propose advertisements in the places made available for third-party advertisements, count the number of contents they propose in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they can claim the sums due to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their ads, and therefore target you and personalize their content if necessary.
7.3. Options offered by your browser (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser contains a number of options that you can set according to your preferences. In this way, you can choose whether or not to accept cookies from your browser.
However, if you choose to accept cookies on your browser, they will be automatically saved on your browser when you visit sites or content with cookies.
In the event that you prefer to refuse these cookies on your transmitter or delete those already saved, we decline all responsibility for the consequences of any alteration in the operation of our services resulting from the inability of our services to save or access the cookies used for their operation.
7.3.1. How do you choose your browser options?
You have various options and choices available to you depending on your browser. To find out more, please consult your browser's help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
8. TRANSFERS OUTSIDE THE EUROPEAN UNIONFor the most part, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not carried out a compliance assessment.
In such cases, we take all necessary steps to ensure that this data sharing complies with the relevant regulations and that your privacy and fundamental rights are protected (for example, through the use of European Commission contractual clauses).
On request, the Data Protection Delegation can provide you with further information on the subject of data transfer.
9. SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of individuals with regard to the points listed in point 2. To do this, we take into account the origin, scope, context, costs and state of the art, the purposes of the processing, as well as the identified risks.
In addition, we are up to date with the PCI DSS payment card industry security standard, reflecting our commitment to security.
10. PROFILING AND AUTOMATED DECISION-MAKINGThe automated processing we use (e.g. profiling) subjects you to legal effects that affect you.
This is essential for the conclusion or performance of the contract between you and us.
This is how we are able to offer and carry out automated customer identification and "4 x payment". This is based on the analysis of various variables concerning the type of products, services ordered, or customer profile.
If the risk is assessed with these statistics as being too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain a human intervention even though the decisions are automated, so you can give your opinion and/or oppose the automatic decision.