Return Policy
Return Policy
We accept returns* for any reason!
Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the time you receive your products.
If for any reason you are not satisfied, simply fill out this return form.
Sign it and send it with your package to the address we will give you when you write to our support.
Exchanges / Refunds / Replacements
If you are within the 30 day return period we offer you 3 options:
1.Exchange your item for a different size/color
Exchanges are only available for the same style size and/or color. Exchanging for a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
2.Refund details and vouchers
By default, the refund method is a credit note.
If you wish to receive a refund on the payment method used in your purchase, you must notify us on the return form and a 15% inspection, warehouse and processing fee will apply.
Orders that are exchanged or items returned/exchanged due to manufacturer defect do not incur this restocking fee. The fee will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are not refundable.
3. Replacement of a faulty or defective item
We are very sorry! Please send us an email to contact@dream-horse.co with the following details:
- Your order number
- Description of the problem (e.g. wrong / defective item)
- A picture or a video
4. How long does it take to get a refund?
Typically, refunds can take up to two weeks to process. All refunds must be checked for authenticity and submitted to our accounting department for processing.
5. How do I return an item?
Each return request must be accompanied by a return form.
Please fill out this form as accurately as possible and send your item along with the form to the return address we will provide via email.
If you have any questions or concerns, please email us at contact@dream-horse.co
6. Late or Missing Refunds:
- Check your bank account
- Contact your bank
Processing time usually takes 3-5 business days
If you have done all of this and still have not received your refund, please contact us at contact@dream-horse.co
7. Delivery
The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit note, it will be for the amount you paid. If you have been notified that you want a refund, you will receive exactly what you paid for the product minus the restocking fee.
If you want an exchange: depending on your country of origin, your exchanged item may take 2-4 weeks to reach you.
8. Warning
If you are shipping items worth more than $50, we strongly suggest that you send the product back to us with a tracking number.
