Orders are usually shipped from our warehouse within 3 business days. It then takes between 5 and 15 business days for your item to arrive at your home. Our packages are shipped by mail, we do not work with relay points.
🚚 We ship all our products worldwide in free shipping
Shipping Confirmation & Order TrackingYou will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 48 hours of receipt of the email. If you have not received an order tracking update within 3 business days, please contact us.
Additionally, there are extenuating circumstances where your order might take a bit longer than the expected delivery date, due to delays or other factors that are out of control. Please understand that the expected delivery date is based on data across all our orders and should be used as an estimate, and not a guarantee.
Dream Horse will replace orders that have been damaged during the shipping process. If you’ve received a product that is non-working due to damage during shipping, please contact our Customer Service team within 3 business days of receiving your order.