FAQ - Help Center
Do you have any questions? Take the time to consult our frequently asked questions and answers
Orders are usually shipped from our warehouse within 3 business days. It then takes between 5 to 15 business days for your item to arrive at your home. Our parcels are shipped with La Poste, we do not work with relay points.
You can track the progress of your order by clicking on the following link: Tracking of parcels
We ship our products worldwide. There is no minimum quantity required per order and all our deliveries are free of charge.
If your order includes multiple items, they may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery, Dream-Horse® will take care of the litigation for you. Customer satisfaction is our priority. We do not put the blame on the carrier and let you "manage". We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email firstname.lastname@example.org: our team will do its best to meet your expectations.
Yes, as long as your order is not "in process".
It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 40% of the purchase price.
Do not hesitate to contact us by email at email@example.com: our team will do its best to answer your needs !
🔁 Returns: if it doesn't fit, you have 14 days to return your item.
Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect, please send us a picture of the product in question (in the original packaging if possible) to firstname.lastname@example.org with your order number.
Click here to learn more about our shipping and return policy
We accept the following payment methods on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Credit Cards.
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed in an inappropriate manner.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
No. Except in exceptional cases, we only accept one discount code per order.
Dream-Horse® ships its products all over the world in all legality. However, the buyer is responsible for the import taxes of his country, we decline any responsibility..