Help Center

It depends on where you are. Orders processed here will take 6-8 business days to arrive. Overseas deliveries can take anywhere from 10-15 days. Delivery details will be provided in your confirmation email.

You can track the progress of your order by clicking on the following link: Tracking of parcels

We ship our products worldwide. There is no minimum quantity required per order and all our deliveries are free of charge.

A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery, Dream-Horse® will take care of the litigation for you. Customer satisfaction is our priority. We do not put the blame on the carrier and let you "manage". We take full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by email at contact@ravken-llc.com: our team will do its best to meet your expectations.

Yes, as long as your order is not "in process".

It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by email at contact@ravken-llc.com: our team will do its best to answer your needs !

🔁 Returns: if it doesn't fit, you have 30 days to return your item.

Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect, please send us a picture of the product in question (in the original packaging if possible) to contact@ravken-llc.com with your order number.

Click here to learn more about our shipping and return policy

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Do you have an online or physical boutique? We'd be delighted to welcome you to one of our partner boutiques!

No. Except in exceptional cases, we only accept one discount code per order.

Dream-Horse® ships its products all over the world in all legality. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.

We love creating new projects and meeting new people! You can submit your projects and ideas directly to contact@ravken-llc.com