assistenza-clienti

Sheridan

30 N Gould St Ste R
Sheridan, WY 82801

7 days a week 
Opening hours: 7am-8:30pm

contact@dream-horse.co

assistenza-clienti

Baltimore

1771 Columbia Boulevard
Baltimore, MD 21202

Monday - Friday
Opening hours: 7.30am-9:30pm

info@dream-horse.co

Contact with an expert

    Frequently asked questions

    Do you offer international shipping?

    Absolutely. We are excited to offer international shipping to our global customers. Shipping times and costs vary depending on the destination country. For complete details on international shipping practices and costs, please see our Shipping Information page.

    Do I have to create an account to place an order?

    It is not necessary to create an account to place an order. However, creating an account allows you to store shipping information, view order history, and view product warranty information.

    Can I change or cancel my order after it has been placed?

    We understand that plans can change. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order is being processed or has been shipped, we cannot make changes or cancellations.

    How long will it take to receive my orders?

    It depends on where you are located. Orders processed here take 7-10 business days to arrive. Overseas deliveries may take from 10-15 days. Delivery details will be provided in your confirmation email.

    Does the site guarantee the security of my payment?

    Yes, the security of your transactions is essential to us. We use SSL encryption to ensure the confidentiality and security of your payment information. Your credit card information is not stored on our servers, and we work with reputable payment providers to ensure a secure payment experience. If you have any questions or concerns, please feel free to contact our customer service department.

    What is your return policy?

    All products purchased on our website may be returned within 30 days of purchase for a full refund, minus shipping costs, no questions asked. International return orders may be subject to return shipping charges. To make such a return, please contact us.