Shipping and Returns Policy

Shipping and Returns Policy

RETURNS & EXCHANGES:

At Dream-Horse, we do our best to make our product descriptions as detailed as possible so that you don't encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.

 

Order Cancellation Policy:

We pride ourselves on our ability to quickly process all orders that are placed on our site.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@dream-horse.co as soon as possible. 

A large majority of in-stock items are processed and/or shipped within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped.

No request to cancel your order can be considered if it has already been processed.

 

Address error:

It is your responsibility to verify the accuracy of this address and to contact us promptly to specify a change. The latter can only be done if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

In these cases, these packages can be returned to us, but not systematically.

If your order is returned to the sender, we will offer you a refund minus the shipping costs or we will offer you a reshipment, according to your choice.

You are not eligible for a reshipment or refund of your order until your package has been received by the sender.

 

Return Policy:

We accept returns* for any reason!

Whether you are dissatisfied or have simply changed your mind. Our return policy is 14 days from the time you receive your products.

If for any reason you are not satisfied, simply fill out this return form.

Sign it and send it with your package to the address we will give you when you write to our support.